Shipping policy

This Shipping Policy outlines how Levrack UK processes, dispatches, and delivers orders within the United Kingdom. If you have any questions regarding shipping, lead times, or special delivery requirements, please contact our team before placing your order.

1. Shipping Coverage

Levrack UK ships products to:

  • Mainland England, Scotland, and Wales

  • Selected UK offshore locations (subject to confirmation and additional charges)

  • Europe (subject to quotation and customs requirements)

Please note that delivery to Northern Ireland, the Scottish Highlands, Islands, other remote UK postcodes, and European destinations may be subject to extended lead times and additional shipping costs. These will be quoted prior to order confirmation.

2. Shipping Costs

  • Shipping costs are calculated based on order size, weight, delivery location, and delivery method.

  • Due to the size and nature of Levrack systems, shipping is quoted on a per-order basis rather than at a flat rate.

  • Any applicable shipping charges will be clearly outlined and agreed before order confirmation.

We are happy to provide no-obligation shipping quotations for any Levrack products.

3. Order Processing & Lead Times

  • Orders are processed Monday to Friday, excluding UK public holidays.

  • Standard lead times vary depending on product specification, stock availability, and order volume.

  • Estimated dispatch times will be confirmed at the point of order acknowledgement.

Please note that lead times provided are estimates and may be subject to change due to manufacturing schedules, supplier delays, or unforeseen circumstances.

4. Delivery Method

  • Levrack systems are typically delivered via specialist pallet or freight services due to their size and weight.

  • Deliveries are usually kerbside unless otherwise agreed in writing.

  • Customers must ensure suitable access for delivery vehicles at the delivery address.

If you require a specific delivery method (e.g. timed delivery, site delivery, or restricted access), please inform us in advance so this can be assessed and quoted accordingly.

5. Installation & Handling

  • Delivery does not include installation unless explicitly agreed as part of your order.

  • Customers are responsible for ensuring appropriate equipment and personnel are available to safely unload and move products upon delivery.

Levrack UK can provide guidance on handling and installation requirements upon request.

6. Missed or Failed Deliveries

  • If delivery is attempted and unsuccessful due to access issues, absence, or incorrect information provided, additional delivery or re-delivery charges may apply.

  • Any re-delivery costs will be the responsibility of the customer.

7. Damaged or Missing Goods

  • All goods must be inspected upon delivery.

  • Any visible damage or missing items must be noted on the delivery paperwork and reported to Levrack UK within 48 hours of receipt.

  • Failure to report issues within this timeframe may affect our ability to make a claim with the carrier.

8. European, International & Non-Standard Shipping

Levrack UK can arrange shipping to Europe and other international destinations.

Please note:

  • All European and international shipments are quoted on a case-by-case basis

  • Additional costs may apply, including customs clearance, duties, taxes, and documentation

  • Transit times will vary depending on destination and carrier

Customers are responsible for ensuring they understand and comply with any local import requirements. Levrack UK can provide shipping documentation where required but cannot be held responsible for delays caused by customs or border controls.

For:

  • European shipping

  • International shipping

  • Bulk orders

  • Trade or distributor deliveries

Please contact us directly to discuss bespoke shipping arrangements and pricing.

9. Contact Information

For shipping queries, quotations, or delivery support, please contact:

Levrack UK
Email: info@levrackuk.com
Phone: 01452 923202

Levrack UK reserves the right to amend this Shipping Policy at any time without prior notice. The policy in effect at the time of order confirmation will apply.